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Privacy Policy
Privacy Policy
Privacy Policy
Effective Date: 17.8.2025
Contact Email: hello@elevra-ai.com
1. Introduction
Elevra AI (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring transparency when processing your personal data. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you interact with our website, products, and services.
We comply with all applicable data protection laws, including but not limited to:
General Data Protection Regulation (GDPR) (EU) 2016/679
Slovenian Data Protection Act (ZVOP-2)
ePrivacy Directive (EU Cookies Law)
California Consumer Privacy Act (CCPA/CPRA)
Other applicable global data protection regulations
By using our services, you acknowledge that you have read this Privacy Policy. Where we rely on consent (e.g., for analytics or marketing cookies), we will ask for it separately through a cookie banner or opt-in mechanism.
2. Information We Collect
We may collect the following categories of information:
Personal Information you provide directly:
Name, email address, billing details, company name, payment information, communication records.Automatically collected data:
IP address, device type, browser type, operating system, referring URL, browsing activity, time spent on pages, cookies, and similar technologies.Cookies and tracking technologies:
Functional cookies (necessary for operation), analytics cookies (e.g., Google Analytics), and marketing/advertising cookies.Third-party data:
Information obtained from partners, payment providers, or public sources where legally permitted.
3. Legal Bases for Processing (GDPR)
We process your personal data based on one or more of the following legal bases:
Consent – where you have given explicit consent (e.g., analytics cookies).
Contractual necessity – where processing is required to perform a contract with you.
Legal obligation – where required to comply with applicable law.
Legitimate interest – where we have a legitimate interest that does not override your rights (e.g., business analytics, fraud prevention, marketing to existing clients).
4. How We Use Your Information
We use personal data for the following purposes:
To provide and improve our services.
To process payments and manage billing.
To respond to inquiries, support requests, or feedback.
To personalize user experience.
To send marketing communications (only with your consent).
To comply with legal obligations.
To ensure website security and prevent fraudulent activity.
5. Sharing and Disclosure of Information
We do not sell your personal data. However, we may share it with:
Service providers & processors (e.g., hosting, payment, analytics providers).
Legal authorities when required by law.
Business transfers – in the event of a merger, acquisition, or asset sale.
All third parties are bound by strict contractual data protection obligations.
When providing AI agent services to our clients, Elevra AI acts as a Data Processor on behalf of the client, who is the Data Controller.
6. International Data Transfers
As we work with global service providers, your data may be transferred outside the EU/EEA (e.g., to the United States).
When such transfers occur, we implement appropriate safeguards:
Standard Contractual Clauses (SCCs) approved by the European Commission.
Verification of third-party compliance with frameworks such as EU-U.S. Data Privacy Framework (where applicable).
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. After that, data is securely deleted or anonymized (e.g., billing data = 10 years under tax law, analytics data = 14 months).
8. Your Rights (GDPR & CCPA)
Depending on your location, you may have the following rights:
Right of access – obtain a copy of your data.
Right to rectification – correct inaccurate data.
Right to erasure (“right to be forgotten”).
Right to restrict processing.
Right to data portability.
Right to object to processing or marketing.
Right to withdraw consent at any time.
Right to lodge a complaint with a supervisory authority (e.g., Information Commissioner of Slovenia).
For California residents (CCPA/CPRA): you also have the right to request disclosure of personal data collected, deletion of your data, and to opt out of the “sale” or “sharing” of personal information (we do not sell your data).
You can exercise your rights by contacting us at: hello@elevra-ai.com
9. Cookies Policy
9.1 Types of Cookies We Use
Strictly Necessary Cookies – required for site functionality.
Analytics Cookies – help us understand how visitors use our site.
Marketing Cookies – used for personalized advertising and remarketing.
9.2 Cookie Consent
When you first visit our site, you will see a cookie banner allowing you to accept, reject, or customize cookie settings. You can change your preferences at any time.
Essential cookies are always active, while analytics and marketing cookies are only set with your consent.
9.3 Managing Cookies
You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect site functionality.
10. Children’s Privacy
Our services are not directed to anyone under 16, and we do not knowingly collect data from children under 13. If we become aware of such collection, we will delete the information immediately.
11. Security
We implement technical and organizational measures to protect your personal data, including encryption, access control, and regular security reviews. However, no system is 100% secure.
12. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of third parties and encourage you to review their privacy policies.
13. Updates to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates the latest revision. Continued use of our services constitutes acceptance of the updated policy.
14. Contact Us
If you have questions, requests, or complaints regarding this Policy, you may contact us at:
Elevra AI
Email: hello@elevra-ai.com
Registered in Slovenia
Effective Date: 17.8.2025
Contact Email: hello@elevra-ai.com
1. Introduction
Elevra AI (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring transparency when processing your personal data. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you interact with our website, products, and services.
We comply with all applicable data protection laws, including but not limited to:
General Data Protection Regulation (GDPR) (EU) 2016/679
Slovenian Data Protection Act (ZVOP-2)
ePrivacy Directive (EU Cookies Law)
California Consumer Privacy Act (CCPA/CPRA)
Other applicable global data protection regulations
By using our services, you acknowledge that you have read this Privacy Policy. Where we rely on consent (e.g., for analytics or marketing cookies), we will ask for it separately through a cookie banner or opt-in mechanism.
2. Information We Collect
We may collect the following categories of information:
Personal Information you provide directly:
Name, email address, billing details, company name, payment information, communication records.Automatically collected data:
IP address, device type, browser type, operating system, referring URL, browsing activity, time spent on pages, cookies, and similar technologies.Cookies and tracking technologies:
Functional cookies (necessary for operation), analytics cookies (e.g., Google Analytics), and marketing/advertising cookies.Third-party data:
Information obtained from partners, payment providers, or public sources where legally permitted.
3. Legal Bases for Processing (GDPR)
We process your personal data based on one or more of the following legal bases:
Consent – where you have given explicit consent (e.g., analytics cookies).
Contractual necessity – where processing is required to perform a contract with you.
Legal obligation – where required to comply with applicable law.
Legitimate interest – where we have a legitimate interest that does not override your rights (e.g., business analytics, fraud prevention, marketing to existing clients).
4. How We Use Your Information
We use personal data for the following purposes:
To provide and improve our services.
To process payments and manage billing.
To respond to inquiries, support requests, or feedback.
To personalize user experience.
To send marketing communications (only with your consent).
To comply with legal obligations.
To ensure website security and prevent fraudulent activity.
5. Sharing and Disclosure of Information
We do not sell your personal data. However, we may share it with:
Service providers & processors (e.g., hosting, payment, analytics providers).
Legal authorities when required by law.
Business transfers – in the event of a merger, acquisition, or asset sale.
All third parties are bound by strict contractual data protection obligations.
When providing AI agent services to our clients, Elevra AI acts as a Data Processor on behalf of the client, who is the Data Controller.
6. International Data Transfers
As we work with global service providers, your data may be transferred outside the EU/EEA (e.g., to the United States).
When such transfers occur, we implement appropriate safeguards:
Standard Contractual Clauses (SCCs) approved by the European Commission.
Verification of third-party compliance with frameworks such as EU-U.S. Data Privacy Framework (where applicable).
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. After that, data is securely deleted or anonymized (e.g., billing data = 10 years under tax law, analytics data = 14 months).
8. Your Rights (GDPR & CCPA)
Depending on your location, you may have the following rights:
Right of access – obtain a copy of your data.
Right to rectification – correct inaccurate data.
Right to erasure (“right to be forgotten”).
Right to restrict processing.
Right to data portability.
Right to object to processing or marketing.
Right to withdraw consent at any time.
Right to lodge a complaint with a supervisory authority (e.g., Information Commissioner of Slovenia).
For California residents (CCPA/CPRA): you also have the right to request disclosure of personal data collected, deletion of your data, and to opt out of the “sale” or “sharing” of personal information (we do not sell your data).
You can exercise your rights by contacting us at: hello@elevra-ai.com
9. Cookies Policy
9.1 Types of Cookies We Use
Strictly Necessary Cookies – required for site functionality.
Analytics Cookies – help us understand how visitors use our site.
Marketing Cookies – used for personalized advertising and remarketing.
9.2 Cookie Consent
When you first visit our site, you will see a cookie banner allowing you to accept, reject, or customize cookie settings. You can change your preferences at any time.
Essential cookies are always active, while analytics and marketing cookies are only set with your consent.
9.3 Managing Cookies
You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect site functionality.
10. Children’s Privacy
Our services are not directed to anyone under 16, and we do not knowingly collect data from children under 13. If we become aware of such collection, we will delete the information immediately.
11. Security
We implement technical and organizational measures to protect your personal data, including encryption, access control, and regular security reviews. However, no system is 100% secure.
12. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of third parties and encourage you to review their privacy policies.
13. Updates to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates the latest revision. Continued use of our services constitutes acceptance of the updated policy.
14. Contact Us
If you have questions, requests, or complaints regarding this Policy, you may contact us at:
Elevra AI
Email: hello@elevra-ai.com
Registered in Slovenia
Contact Us: hello@elevra-ai.com
© 2025 Elevra AI. Designed by Pika Škerlavaj