Last Updated: 17. August 2025
1. Definitions
For the purposes of these Terms of Service (“Terms”):
“Company”, “we”, “us”, or “our” means Elevra AI, registered in Slovenia, operating globally.
“Client”, “you”, or “your” means the individual or entity purchasing or using our Services.
“Services” means custom AI agent creation, training, deployment, integration, and support as described on our website or in individual agreements.
“Deliverables” means the specific agent configuration, scripts, workflows, and integrations produced for you under these Terms.
“Intellectual Property (IP)” means all rights, titles, and interests in pre-existing or newly created software, code, processes, documentation, and related technology.
2. Services Provided
We provide custom AI agent solutions designed to help you engage users, capture leads, and automate communication.
Services are tailored according to the package or agreement you select.
Unless explicitly agreed in writing, Services do not include:
Hosting or third-party subscription fees (e.g., agent platforms, API usage).
Legal or compliance advice regarding AI agent usage.
Guarantees of sales, conversions, or revenue.
3. Client Responsibilities
You must provide accurate and complete content, data, and materials required to build the agent.
You warrant that you own or have lawful rights to all content you provide and that such content does not infringe the rights of any third party.
You are solely responsible for how the agent is used, including compliance with all applicable laws and regulations (e.g., data protection, marketing, consumer law).
4. Payment and Fees
All fees, billing cycles, and pricing will be clearly communicated before purchase.
A non-refundable setup fee is required, payable in two installments: (i) 50% upfront before work begins, and (ii) 50% upon delivery of the initial A agent version (the “Go-Live Date”).
The first monthly subscription fee is due together with the second installment of the setup fee on the Go-Live Date.
Subsequent monthly subscription fees will be invoiced every 30 days from the Go-Live Date, unless otherwise agreed in writing.
Invoices are due within 7 calendar days unless otherwise stated in writing.
Payments may be made in USD ($) or EUR (€). For Clients located in the United States, fees will by default be invoiced in USD.
Payments must be made by bank transfer, card payment, or other agreed methods.
All fees are exclusive of taxes; you are responsible for any applicable VAT, sales tax, or government charges.
Late payments may result in service suspension and incur a late fee of 1.5% per month (or the maximum allowed by law).
Refunds will only be granted where required by law (e.g., EU consumer rights for digital services)
In accordance with EU consumer law, if you are an individual consumer (not a business) located in the European Union, you have the right to withdraw from this Agreement within 14 days of purchase, unless you have expressly agreed that Elevra AI may begin providing the Services immediately. Once services have commenced (e.g., agent setup work has started), the right of withdrawal no longer applies. Setup and subscription fees remain non-refundable unless otherwise required by law.
5. Intellectual Property
We retain ownership of all pre-existing Intellectual Property, including proprietary AI frameworks, templates, code, and processes used to deliver Services.
Upon full payment, you are granted a non-exclusive, non-transferable license to use the Deliverables (your customized AI agent) solely for your internal business purposes.
You may not reverse engineer, resell, sublicense, or otherwise redistribute our technology without our express written consent.
Any improvements, feedback, or suggestions you provide may be used by us without obligation to you.
6. Confidentiality
Both parties agree to maintain the confidentiality of all non-public business, technical, or financial information disclosed during the engagement.
Confidentiality obligations do not apply where disclosure is required by law, court order, or where information is already publicly available.
We may disclose confidential information to our contractors or service providers, provided they are bound by equivalent confidentiality obligations.
7. Data Protection and Privacy
We comply with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).
For agent interactions, you (the Client) are considered the Data Controller, and we act as your Data Processor.
We will process personal data only on your documented instructions, except where required by law.
You are responsible for informing your users about data collection through the AI agent and obtaining necessary consents.
We may use anonymized and aggregated data for analytics, service improvements, and research.
8. Indemnification
You agree to indemnify, defend, and hold harmless Elevra AI, its officers, employees, and contractors from any claims, damages, liabilities, costs, or expenses arising from:
Your misuse of the Services or Deliverables.
Your violation of any law or regulation.
Infringement of intellectual property or rights of a third party caused by materials you provide.
You (the client) are solely responsible for compliance with Instagram/Meta’s terms of use when deploying agents on their platforms.
9. Limitation of Liability
To the maximum extent permitted by law, Elevra AI shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, lost business opportunities, or data loss.
Our total liability for any claim arising out of or relating to the Services shall not exceed the total amount paid by you for the Services in the three (3) months preceding the claim.
10. Termination
Either party may terminate Services upon 14 days’ written notice.
We may suspend or terminate Services immediately if you fail to pay fees, breach these Terms, or engage in unlawful activities.
Upon termination, client data and AI agent transcripts will be deleted within 5 days, unless legally required to retain.
11. Force Majeure
We are not responsible for any delay or failure in performance caused by events beyond our reasonable control, including but not limited to internet outages, cyberattacks, government restrictions, natural disasters, or labor disputes.
12. Changes to Terms
We may update these Terms at any time by posting the revised version on our website.
Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms.
13. Governing Law and Dispute Resolution
These Terms shall be governed by and construed under the laws of Slovenia, without regard to conflict of law principles.
The parties will first attempt to resolve any dispute through amicable negotiation.
If no settlement is reached, disputes shall be exclusively resolved by the competent courts of Slovenia.
Nothing prevents Elevra AI from enforcing unpaid fees in the courts of the client’s country.
14. Entire Agreement
These Terms, together with any written agreement or proposal, constitute the entire agreement between you and Elevra AI and supersede all prior negotiations or communications.
If any provision is found unenforceable, the remaining provisions shall remain in full force and effect.
15. Contact Information
For questions about these Terms, please contact us at:
Email: hello@elevra-ai.com
Company: Elevra AI, Slovenia